More visits from the patients you already have.
Patients who come back are often a clinic’s most profitable growth, and they build on what your ads already bring in. We set up memberships, recall and treatment plans so more of them return and spend more over time.
- Returning patients and revenue per patient in your monthly report
- Your patient lists, messages and data stay in your name.
We’ve worked with 200+ healthcare brands across three continents
Your best patients are the ones who come back.
A patient who returns every few months is worth many times their first visit, and bringing them back costs less than finding someone new. Many lapse because nobody reminded them when they were due, so the first gains often come from patients already on your books.
- Injectables, about every three to four months
- Dental hygiene, usually every six months
- Skin checks, often once a year
- IV drips and wellness programs, weekly or monthly
- Chiropractic care plans, over several weeks
Intervals are set by each clinician. Across US med spas, 73% of patients are repeat patients, on average. AmSpa, 2024
- January: 1 visit
- February: 0 visits
- March: 0 visits
- April: 0 visits
- May: 0 visits
- June: 0 visits
- July: 0 visits
- August: 0 visits
- September: 0 visits
- October: 0 visits
- November: 0 visits
- December: 0 visits
Her first visit
Anti-wrinkle treatment · $450Her injector notes when she’ll be due again, about four months from now.
Recall & reactivation- Visits this year
- 1
- Spend this year
- $450
Memberships priced around your treatments.
We help you plan membership tiers around the treatments patients come back for, priced so the benefits bring them in more often without cutting into your margin. They launch to your existing patients first, and we track who stays each month.
- Tiers priced around your treatments and margins
- Monthly memberships for med spas, IV and longevity clinics
- In-house dental plans for patients without insurance
- Benefits that bring members in more often
- A launch to existing patients by email, text and in the clinic
- Retention and cancellations tracked each month
About one in five US adults aged 19 to 64 have no dental benefits, and an in-house plan gives them a way to stay on schedule with you. ADA Health Policy Institute
The Elixir Clinic’s membership page, on the website we built, sets out two tiers with their prices and each benefit in full.The Elixir Clinic
Remind patients when they’re due.
Recall messages go out on the interval each clinician sets for a treatment, by email, text or WhatsApp, and stop when the patient books. Campaigns for lapsed patients and for inquiries that never booked give them a reason to come back.
Marketing messages go only to patients who have agreed to them, and they leave out health details. How we handle HIPAA
Matching Dr. Jinah Yoo’s HubSpot to her Pabau patient records showed 3,421 people who had been in touch over 19 months and never booked.Dr. Jinah Yoo- Recall timed to each treatment’s cycle
- Campaigns for lapsed patients and lost leads
- Email, text and WhatsApp
- Messages that stop once the patient books
- Consent and an easy opt-out on each message
- Returns counted against your booking records
Plan the next visit before the patient leaves.
Your clinicians set out a care plan with the next appropriate treatment, and the front desk books it at checkout. We help package courses of treatment, time the follow-ups and set prices and promotions from your booking data, so spend per patient grows with each plan.
- Care plans set by your clinicians
- The next visit booked at checkout
- Courses and packages for treatments done in a series
- Follow-ups timed to each treatment
- Prices and promotions from your booking data
- Average spend by treatment and provider
RESYNC’s monthly offers page sits in its main menu, with packages from the studio’s brief each month. RESYNC case study
Sequoia Clinic’s three health assessments start from AED 999. Each ends with an in-person results review, and the clinic’s recommendations follow from it.Sequoia Clinic
Followed past the first visit.
Lifetime value builds on our ads and patient conversion. Recall runs in the CRM we set up for follow-up, and returning patients and revenue per patient are reported next to cost per booked patient, so each channel is judged on what its patients spend over time.
- 47%of Google Ads patients came back for another visit240 of 509 patients, and 222 were back within 90 days. Over 21 months, HubSpot inquiries matched to Pabau patient records, as counts.Dr. Jinah Yoo
- £1,956invoiced per Google Ads patient, on average, including later visits502 paying patients over 21 months, from the clinic’s Pabau invoices as totals. A floor, since some matches are missed.Dr. Jinah Yoo
- +22%initial patient spendFrom our earlier case study, which gives no dates.The Elixir Clinic
Dr. Jinah Yoo’s team books and rebooks its own patients. We run the clinic’s Google Ads and matched its inquiries to patient records, so her figures show what patients from the ads went on to do.
Set up within 90 days.
The same first 90 days as the rest of our work, starting with the patients already on your books.
Review
Counts from your booking system: how often patients return for each treatment, who has lapsed and which inquiries never booked.
Build
Recall timed to your treatments, a first campaign for lapsed patients, and membership tiers and prices worked out with you.
Launch
Memberships offered to existing patients, rebooking at checkout with your front desk, and messages changed based on who comes back.
Report
Returning patients, revenue per patient and membership retention, next to your ads and cost per booked patient.
Clinics we set this up for.
- Aesthetics & Med SpaInjectables and skin treatments on a cycle, and monthly memberships
- Wellness & LongevityIV, hormone and longevity programs with memberships
- DentalHygiene recalls, and in-house plans for uninsured patients
- DermatologySkin checks and follow-ups on each dermatologist’s schedule
- ChiropracticCare plans and maintenance visits
- Family HealthCheckups, vaccinations and screenings each year
Common questions.
Usually the ones you already have: your booking or practice management system, your CRM, and an email and texting tool such as Mailchimp, Klaviyo or the messaging in GoHighLevel or Pabau. If something is missing, we suggest options that suit your size before you sign up for anything. The accounts stay in your name.
Let’s look at how often your patients come back.
- A 30-minute call with one of our team
- A look at your returning patients and recall
- A clear recommendation, with no obligation